Privacy Policy

Effective Date: 27 March 2024

Introduction Sodhie Naicker, author of “Mindset Master: 99 Quotes that Rewired My Brain” (“we” or “us”), is committed to protecting the privacy of our website visitors, customers, and users of our shipping form and contact page. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights concerning this information.
Information We Collect When you visit our website, use our shipping form, or contact us through the contact page, we may collect certain information, including but not limited to:

Personal information such as your name, email address, shipping address, and phone number (if provided).
Information related to your inquiry or message sent through the contact page.
Automatically collected information such as your IP address, browser type, referring website, pages viewed, and the dates and times of your visits.

Use of Information We use the information we collect for the following purposes:

To process and fulfill orders placed through the shipping form.
To respond to inquiries and messages sent through the contact page.
To communicate with you regarding your orders, inquiries, or requests.
To provide customer support and address any issues or concerns you may have.
To improve our website, products, and services based on your feedback and interactions.

Data Sharing and Third Parties We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide services to you (e.g., shipping companies for order fulfillment). We may share non-personally identifiable information with trusted third parties for marketing, advertising, or other purposes.
Data Security We take appropriate measures to protect the security of your personal information, including encryption, access controls, and secure data storage practices. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Cookies Our website may use cookies to enhance your browsing experience and track website usage. You can choose to disable cookies through your browser settings, but please note that this may affect the functionality of certain parts of our website.
Your Rights You have the right to access, correct, or delete your personal information that we hold. You may also unsubscribe from our communications at any time by following the instructions in the emails we send you.
Changes to This Policy We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact Sodhie Naicker at:

Email: sodhie@sodhienaicker.co.za
Phone: +27 83 537 0052

By using our website, shipping form, and contact page, you consent to the terms of this Privacy Policy and the collection and processing of your personal information as described herein.

Refund and Return Policy

Ebook Purchases: We strive to ensure your satisfaction with every ebook purchase from Sodhie Naicker’s website. Due to the nature of digital products, we do not offer refunds on ebook purchases once the download link has been provided. However, if you encounter any technical issues or have concerns about your ebook purchase, please contact us at sodhie@sodhienaicker.co.za for assistance.

Physical Copy Purchases: If you wish to return a physical copy of “Mindset Mastery: 99 Quotes That Rewired My Brain” purchased from Sodhie Naicker’s website, please ensure the following conditions are met:

The book must be returned in its original condition, unopened, and undamaged.
You must initiate the return process within 14 to 30 days of receiving your order.
Contact us at sodhie@sodhienaicker.co.za to request a return authorization and provide details of your order.
Once we receive and inspect the returned book, we will process a refund minus any applicable shipping charges.

Please note that customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

Damaged or Defective Items: In the rare event that you receive a damaged or defective physical copy of the book, please contact us immediately at sodhie@sodhienaicker.co.za with photos of the damage or defect. We will arrange for a replacement or issue a refund as per your preference.

Contact Us: For any questions or concerns regarding refunds and returns, please reach out to us at sodhie@sodhienaicker.co.za. We are here to assist you and ensure your experience with “Mindset Mastery” is positive and rewarding.